Snow Joe Support Knowledge Base Snow Joe Knowledge Base

For customers using Bitcoin Only

Returns: Returned orders qualify for a refund in Bitcoin. The refund will be issued for the full USD value of the order and processed at the Bitcoin exchange rate when the refund is completed. Your refund will be issued through Coinbase using the email address listed on your Snowjoe.com order. If you do not have a Coinbase account, you will receive an email outlining how to create an account and claim your refund.

If your unit is defective or damaged, you may exchange it persuant to our warranty policy.  For help with a warranty claim, please visit us at snowjoe.com/support or email us at help@snowjoe.com.

Cancelled Orders: Cancelled orders also qualify for a refund in Bitcoin. A refund will be issued for the full USD value of the order and processed at the Bitcoin exchange rate when the refund is completed. Your refund will be issued through Coinbase using the email address listed on your Snowjoe.com order. If you do not have a Coinbase account, you will receive an email outlining how to create an account and claim your refund.

When the refund is sent to an email address that has an existing Coinbase account, the funds are available instantly and there is no risk the funds will be returned to Snowjoe.com as unclaimed. The refund may take up to 60 minutes to send, ensuring payment for the original order is confirmed by Coinbase.

RETURN EXCEPTIONS:

• Due to health and safety precautions, we are not accepting returns on SupplyAID branded products including masks, sanitizers and disposable gloves.