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How does the Money-Back Guarantee work?
Joe's Assistant
13 months ago

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back your 24V iONMAX Cordless Hand Chain Saw Kit within 30 days of the date you received the package for a refund of the purchase less outbound and return shipping fees. The Return Label Fee is calculated by UPS. If an item needs to be exchanged or replaced due to a product defect, no Return Label fee will be deducted. Once we receive your return, Snow Joe, LLC (“Snow Joe”) will credit your original method of payment.

If you have additional questions or would like further instructions on how to return your product, please contact Customer Service at 1-866-766-9563 daily 8:00 am to 8:00 pm EST or email us at 

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