Snow Joe Support Knowledge Base Snow Joe Knowledge Base

For purchases made directly on snowjoe.com

Your order should be shipped out shortly after it is placed; generally no more than 48-72 hours. Once your order is shipped from our warehouse, you will receive an email with tracking information. You can also use our automated Order Status bot via our chat tool at the bottom right corner of the snowjoe.com website.

For purchases made directly with 3rd party resellers

If you purchased your unit(s) through parties other than snowjoe.com, please reach out to them directly for the most up to date information and tracking of your order.