Return to
Snow Joe Support Knowledge Base Snow Joe Knowledge Base
Where's my order?
Joe's Assistant
7 months ago

For purchases made directly on

Your order should be shipped out shortly after it is placed; generally no more than 48-72 hours. Once your order is shipped from our warehouse, you will receive an email with tracking information. You can also use our automated Order Status bot via our chat tool at the bottom right corner of the website.


For purchases made directly with 3rd party resellers

If you purchased your unit(s) through parties other than, please reach out to them directly for the most up to date information and tracking of your order.

Was this article helpful?

3 out of 14 found this helpful
Have more questions? Submit a request

We're Here to Help

Hours of Operation

Monday through Friday from 9:00 AM - 7:00 PM EST
Saturday and Sunday from 9:00 AM - 4:00 PM EST

Our holiday hours are as follows:

Christmas Eve: 9:00 AM - 2:00 PM EST

Christmas Day: CLOSED

New Year's Eve: 9:00 AM - 2:00 PM EST

New Years Day: CLOSED