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My Pole Pruning Saw is not operating properly, what do I do?
Snow Joe Logo Joe's Assistant
13 months ago
Problem Possible Cause Possible Solution
The motor fails to start
  • Battery is not inserted correctly
  • Battery is out of charge
  • Reinsert the battery
  • Check the charge status and recharge the battery
The saw stops during operation
  • Battery is out of charge
  • The machine is overloaded/overheated
  • Check the charge status and recharge the battery
  • Wait five minutes for the saw to cool
The saw runs, but the chain speed is low
  • The chain is too tight
  • Loosen and retighten the chain
Bar and chain are running hot and smoking
  • The chain is too tight
  • The chain lacks lubrication
  • Loosen and retighten the chain
  • Press the compression cap to lubricate the chain with the oil; refill if necessary
The motor runs, but the chain is not moving
  • The chain is too tight
  • The guide bar, chain or sprocket is damaged
  • Loosen and retighten the chain
  • Inspect and replace the damaged part
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