Privacy Policy

Effective Date: January 1, 2023

Last Updated: April 25, 2024

OPE Marketplace LLC doing business as OPE Marketplace (collectively, "OPE Marketplace", "us", "we", or "Our") is committed to protecting your concerns about privacy. This privacy policy ("Privacy Policy") describes the types of Personal Information (defined below) we collect, how we use it, who we share it with, how long we keep it and your rights and choices with respect to such Personal Information. By using Our website(s) ("Site") or Services, you agree to this Privacy Policy.

This Policy also applies to information collected in the State of California through off-line means - such as information collected through Our stores, call centers or distribution centers. We encourage you to read this Policy before visiting any of Our stores, using Our Site, or providing information to us. If you are a California resident, please see Section VII below entitled "Information for California Residents."



We collect two types of information: Personal Information and Other Information.

"Personal Information" is information that relates to you as an identifiable specific individual.
"Other Information" is any information that cannot be tied back to you as a specific individual.

A. Direct Information Collection

"Personal Information" is any information that relates to or can be used to identify you. We collect Personal Information from you in various ways. While We collect Personal Information from you directly, We can also use third party sources of information in order to fulfill the purposes set out in this Policy. We collect information from you directly when you submit it to us, including by: Registering on the Site, Placing an order, Signing up for Our newsletter, Contacting us and Participating in a Site promotion or survey. This information may include, for example, your name, email address, address, telephone number, date of birth and credit card information. We may combine the information We collect from you with information We receive about you from other sources, such as address update services or off line sources. If you use the Site's refer-a-friend mechanism, We will collect your friend's email address, for the purpose of sending them email.

B. Navigational Information Collection

We also collect Personal Information from you indirectly when you visit Our Site. Some of this information is Personal Information, and some of it is Other Information. Where Other Information is combined with Personal Information, We consider all of the combined information to be Personal Information.

When you visit the Site, We may collect certain technical information from you, including: Your IP address, Browser type, Operating system and the domain name from which you accessed the Site.

In addition, We collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other clickstream data.

We use cookies and similar technologies to collect the technical information described above. A cookie is a small text file that is stored on your computer when you access the Site.

We may also use cookies to: Allow you to use the Site without having to re-enter your user name and password, Enhance or personalize your Site usage and shopping experience, Monitor Site usage, Manage the Site, Improve the Site and Our products and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site. Check the "Help" menu of your browser to learn how to change your cookie preferences.

We may also use web beacons on the Site, in Our emails and in Our advertisements on other Sites. Web beacons are tiny graphic images that are used to collect information about your Site visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of Our emails or advertisements. We also collect the URL of the Site you visited immediately before coming to the Site. Web beacons help us analyze Our Site visitors' behavior and measure the effectiveness of the Site and Our advertising.

We may work with service providers that help Us track, collect and analyze this information. We may use third-party advertising and analytics companies that use tracking technologies to serve Our advertisements across the Internet. These companies may collect both Personal Information and pseudonymous information about your visits to the Site and other Sites and your interaction with Our advertising and other communications. Other companies may also use such companies to advertise on Our Site. If you would like more information about this practice and to know your choices about not having your information used by these companies, click here.

We note that Our Site will continue to operate as described in this Policy, whether or not a "Do Not Track" signal or similar mechanism is received from your browser.


Unless we have your consent, we will only use the Personal Information we collect from and about you for the purposes described in this Privacy Policy and when applicable law allows or requires us to do so. We use your Personal Information for our business and commercial purposes, including to: Fulfill your requests for products, Respond to your inquiries, Contact you with Site updates, newsletters and other informational and promotional materials from us, as well as from other companies, Contact you when necessary, Send to you information by email, postal mail, telephone and other means about Our products, Services, contests, sweepstakes and other promotions, Administer and fulfill Our contests, sweepstakes and other promotions (please note that certain contests, sweepstakes or other promotions may have additional rules or policies, which could contain different or additional information about how We use and disclose your personally identifiable information; We suggest that you read any such rules or policies carefully - in the event of a conflict between such rules or policies and this Policy, such rules or policies will govern), Help Us improve the customer experience, including by learning more about your preferences to help personalize your experience with Us, Allow you to send messages to a friend through this Site (please note that, by using such functionality, you are agreeing that you have the right to provide to Us your friend's name and email address for such purpose), Analyze trends and statistics in connection with Our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates, Review Site usage and operations, Address problems with the Site, Our business or Our services, Protect the security or integrity of the Site and Our business. As We believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce Our terms and conditions; (e) to protect Our operations or those of any of Our affiliates; (f) to protect Our rights, privacy, safety or property; or that of you, Our affiliates or others; and (g) to allow Us to pursue available remedies or to limit the damages that We may sustain.


We may disclose Personal Information for the purposes described above and as follows: Our related companies and service providers, to perform a business, professional or technical support function for us, Our marketing partners, advertisers or other third parties, who may contact you with their own offers, To identify you to anyone to whom you send messages through Our Site, As necessary if We believe that there has been a violation of the Site Terms of Use or of Our rights or the rights of any third party, To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. In the event that Our company or substantially all of its assets are acquired, your Personal Information may be one of the transferred assets.

We may also disclose your Personal Information with your express consent. We may share aggregate, non-personally identifiable information about Site users with third parties. Please note that any Personal Information that you voluntarily submit for posting to the Site (such as to a blog) becomes publicly available and can be collected and used by others.


We will retain your Personal Information for as long as we reasonably consider it necessary to achieve the purposes described in this Privacy Policy, or for as long as we are required or permitted to retain it under applicable law (including to satisfy our legal, accounting or reporting obligations). To determine the appropriate retention period for Personal Information, we may consider factors such as the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of the Personal Information, the purposes for which we process the Personal Information and the applicable legal requirements.


You may access your Personal Information by signing into your account. From there, you can correct or modify your information. Please note that your account number and password are your responsibility. Please change your password and notify Us immediately if you believe your account or its password has been compromised.


We offer you choices about the collection, use and sharing of your Personal Information.

Opt-out of Marketing Communications. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails or by updating your preferences in your account settings. You may also change your email address for receipt of such communications in your account settings.

Targeted Advertising. Most browsers will tell you how to stop accepting new Cookies, how to be notified when you receive a new Cookie, and how to disable existing Cookies. Please note, however, that without Cookies you may not be able to take full advantage of all of our Website's features. In addition, disabling Cookies may cancel opt-outs that rely on Cookies, such as web analytics or targeted advertising opt-outs. Please note that most opt-out mechanisms (including browser-based signals) are Cookie-based and will only affect the specific computer and browser that is used to submit an opt-out request. If you have multiple computers or change computers, or use multiple browsers, you will need to submit opt-out requests for each such computer or browser. In addition, if you delete, block or otherwise restrict cookies, you will need to renew your opt-out choices to ensure that any opt-out Cookies remain effective.

Opt-out of Google Analytics. If you do not want Google Analytics to gather information about how you interact with our Website while you are on our Website, please install the Google Analytics Opt-out Browser Add-on available here: and employ it at the start of each session on our Website. A Cookie will be set on your browser that instructs this technology not to start for that session. Please note that the next time you access our Website the analytics will be reactivated, so you will have to disable the technology each time. If you reject the Cookies we use, you can still use certain aspects of our Website, but you may not be able to take full advantage of all of our Website's features.

If you are resident of certain states in the U.S., you may also have the following rights regarding your Personal Information (each of which are subject to various exceptions and limitations):

Right to Do not Sell or Share Your Personal Information. As we described above, we share your Personal Information with third-party partners who provide advertising and marketing services to us. If you would like to exercise your right to opt-out of targeted advertising, as well as the sale/sharing of your Personal Information, please fill out our Form.

Some browsers offer you the ability to opt out of Cookie-based and other online tracking, which may be considered a "sale" or "sharing" of your Personal Information. At this time, we endeavor to respond to browser-based opt-out signals sent through the Global Privacy Control: We do not respond to do not track or other browser-based signals.

Right to Access Your Personal Information. You can request, up to two times every 12 months, that we provide you with a copy of the specific pieces of Personal Information we have collected about you.

Right to Request Correction or Deletion of Your Personal Information. You can request that we correct or delete the Personal Information we have collected about you, subject to certain exceptions permitted under applicable law.

Right Not to Receive Discriminatory Treatment. You will not be discriminated against for exercising any of the above rights. However, please keep in mind that some of our Services cannot be provided if we do not have your Personal Information.

To exercise the rights described above, you must send us a request that (i) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Information, including by verifying the email address associated with the request and (ii) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a "Valid Request." We may not respond to requests that do not meet these criteria. We will only use Personal Information provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request. Only you or someone legally authorized to act on your behalf (an "Authorized Agent") may submit a Valid Request. If an Authorized Agent submits a Valid Request on your behalf, we may require written proof of authorization and verification of identity directly from you.


The information below is the information we are required to provide to California residents when we collect their Personal Information. You can find more information about (i) the Personal Information we collect and the sources of that information in the "What Information Do We Collect?" section of this Privacy Policy, (ii) the business and commercial purposes for collecting that information in the "How Do We Use The Personal Information That We Collect?" section of this Privacy Policy and (iii) the categories of third parties to whom we disclose that information in the "Who Do We Disclose Your Personal Information To?" section of this Privacy Policy.

What Category of Personal Information is Collected? How Do We Use This Personal Information? Do We Sell or Share This Personal Information With Third Party Advertising Partners?
Personal Identifiers
  • Provide and improve our Services
  • Manage and maintain your account
  • Process and track your purchases
  • Connect you with Vendors in our Vendor Marketplace
  • Respond to your questions and otherwise communicate with you
  • Prevent fraud and comply with our legal obligations
  • Advertise and market the Services
Online Identifiers, Internet Activity Information and Location Information
  • Help us recognize you on our Website and customize your experience
  • Advertise and market our Services
Audio/Visual Information
  • Improve your customer service experience and create a record of your requests and other interactions with us
  • Provide the Website and Services to you
Demographic InformationHelp us to analyze, evaluate and improve the ServicesNo.
Payment InformationProcess your paymentsNo.
Commercial Information and Inferences
  • Understand more about you and your preferences so that we can improve and customize our Services for you
  • Advertise and market the Services
Other Information You Submit or Post
  • Provide our Services to you
  • Improve our Services

Data Retention. We will retain the categories of Personal Information set forth in the table above for as long as we reasonably consider it necessary to achieve the purposes described in this Privacy Policy, or for as long as we are required or permitted to retain it under applicable law (including to satisfy our legal, accounting or reporting obligations). For more information about the factors we use to determine the appropriate retention period for your Personal Information, please see the "How Long Do We Keep Your Personal Information" section of this Privacy Policy.

Notice of Financial Incentive. We may also offer you coupons, discounts, or other promotions from time to time, such as when you provide us with your email address or phone number and agree to receive marketing communications in exchange for a discount. Such offers may not be available at all times. The amount and terms of such offers will be presented to you at the time of the offer. You can terminate your participation in these offers using the rights described in this Privacy Policy. Our good faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.

Appointment of an Agent. You have the right to appoint an agent to exercise all your rights under this Policy. Therefore, we will require you to not only properly identify yourself and the information which relates to you, but We will require you to give Us sufficient Personal Information about your agent so that We may identify them as Well. We require documentation demonstrating your agent's authority to submit requests on your behalf. For example, a valid power of attorney or other documentation, including a letter, signed by you (the California resident) authorizing the agent to submit your requests.

Shine the Light. Under California Civil Code Section 1798.83 ("Shine the Light"), California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (b) the names and addresses of all such third parties. To exercise this right, see the "Contact Us" section of this Privacy Policy.


Changes to This Privacy Policy. We may change this privacy policy from time to time. When We do, We will post the change(s) on Our Site. If We change the policy in a material way, We will provide appropriate online notice to you. It is important to check the effective date of the Privacy Policy posted at this location each time you visit the site to ensure you are familiar with the most updated policies and practices. If you do not agree with any changes to the Privacy Policy, you must leave the site.

Third Party Websites. The Site may contain links to third-party Sites, which may have privacy policies that differ from Our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, We recommend that you review the privacy policy posted on any site that you may access through the Site.

Payment Processors. When you make purchases through the Services, we process your payments via a third-party payment processor. In these instances, the third-party application may collect certain Financial Information from you to process a payment on behalf of OPE Marketplace, including your name, email address, address and other billing information in which case the use and storage of your Financial Information is governed by the third-party terms, conditions and privacy policies. If you apply for or otherwise take part in a financing offer through one of our financing providers, you will be asked to provide information (which may include Financial Information) to that financing partner, either directly or through the Services. The use of that information by the financing provider will be subject to the financing provider's terms, conditions, and privacy policies. Our treatment of any Financial Information that we may Process on your behalf, or that we receive from our financing provider or payment processors, is subject to this Privacy Policy.

International Users. The Site is hosted from the United States. Users located outside of the United States consent to the transfer of their data to the United States for processing and use in accordance with this Policy. Sales and sale prices may not be valid outside of the United States.


We have taken certain reasonable physical, electronic, contractual, and managerial steps to safeguard and secure the information We collect from Site visitors. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we do not guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk.


We do not solicit or knowingly collect any Personal Information from children under the age of 18, and do not knowingly sell or share the Personal Information of anyone under the age of 16. If you are not 18 or older, you are not authorized to use our Website or Services. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. If we learn we have collected Personal Information from a child under 13, we will delete such information as quickly as possible. If you believe that a child under 13 may have provided Personal Information to us, please contact us at


If you have any questions about this Privacy Policy, please contact Us by email at or by phone: 1-866-225-9723.

For California residents to exercise the right to know or the right to delete described above, please submit a verifiable consumer request to this form.

We cannot respond to your request or provide you with personal information if We cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with Us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.