Safety Recall

September 1, 2022

SAFETY RECALL NOTICE



Dear Customer,

We are writing to let you know that Snow Joe LLC, in cooperation with the U.S. Consumer Product Safety Commission, is recalling certain units of the Sun Joe® 24V-X2-17LM and 24V-X2-17LM-CT Lawn Mowers. Our records show that you may have purchased this product.

The lawn mower blade can detach unexpectedly and create a potential laceration hazard. We have received 31 reports of the bolt securing the mower blade or the mower blade detaching, posing a laceration hazard to consumers. No injuries have been reported.

Please immediately stop using the recalled lawn mower and check the serial number to determine whether your lawn mower is subject to the recall. Affected serial numbers are listed below. If your lawn mower is affected, please contact Snow Joe for instructions on how to inspect the lawn mower and secure the blade.
Download Instructions: 24V-X2-17LM / 24V-X2-17LM-CT Customer Repair Instructions


Contact Information

Snow Joe at 800-641-2917 from 8 a.m. to 8 p.m. ET 7 days a week or by email at recalls@snowjoe.com.


Affected Serial Number Range

This recall only affects lawn mowers with the serial number in the range listed below. The serial number can be found on the white label on the ejector flap.

0200920000001-0200920000366; 0200930000001-0200930003294; 0200940000001-0200940002196; 0219250000001-0219250000366; 0219260000001-0219260000366; 0219270000001-0219270000366; 0256230000001-0256230001830; 0258410000001-0258410001464; 0258420000001-0258420001830; 0260770000001-0260770001830; 0260860000001-0260860000732; 0262090000001-0262090002196; 0262860000001-0262860001464; 0262870000001-0262870000366; 0264540000001-0264540000366; 0264550000001-0264550000366; 0264560000001-0264560000366; 0264570000001-0264570000366; 0264580000001-0264580000366; 0302830000001-0302830000366; 0328140000001-0328140000366; 0328150000001-0328150000366; 0328160000001-0328160000366; 0328170000001-0328170000366; 0328180000001-0328180000366; 0328190000001-0328190000366; 0332730000001-0332730000366; 0332740000001-0332740000366; 0332750000001-0332750000366; 0332760000001-0332760000366; 0332770000001-0332770000366; 0332790000001-0332790000366; 0332800000001-0332800000366; 0332810000001-0332810000366; 0332820000001-0332820000366; 0332830000001-0332830000366; 0334620000001-0334620001098; 0200920000367-0200920000732; 0238630000001-0238630000366; 0260850000001-0260850000366; 0334560000001-0334560000350; 0357320000001-0357320000420.



Sun Joe® Lawn Mower

Sun Joe Lawn Mower

Troubleshooting Tips


Thank you for being a valued customer and we apologize for any inconvenience this situation may cause you.